Shipping & Delivery InformationUpdated a month ago
Thank you for shopping with us. This Shipping & Delivery Policy outlines how orders are processed and delivered when placed on our site. Orders are dispatched from our UK-operated warehouses.
Order Processing
All orders are processed and dispatched the same day, subject to stock availability.
Orders placed before 5:00pm GMT are dispatched the same day. In many cases, dispatch continues until approximately 8:00pm GMT.
Processing times may be affected during public holidays or peak trading periods, including seasonal sales and promotional events.
Delivery Times
Delivery times are estimates and begin once your order has been dispatched.
United States
- Standard Delivery: Estimated 5–7 working days
- Orders are shipped via DHL
United Kingdom
- Standard Delivery: Estimated 2–4 working days
Rest of World
- International Delivery: Estimated 5–14 working days
- Orders are shipped via DHL or alternative international couriers
- Courier selection may change at any time depending on destination and service availability
Delivery timeframes are indicative only and may be affected by customs clearance, local courier handling, or external factors beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout.
Duties, Taxes & Customs
For international deliveries, including shipments to the United States, customs duties, import taxes, and handling fees may apply depending on your country’s regulations.
Any such charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please use the Tracking Information provided to monitor the status of your delivery. Tracking updates are managed directly by the courier and may take time to refresh.
Delivery Issues
If you experience any issues with delivery, please check the tracking status using the Tracking Information provided.
If the issue persists, please contact our Customer Experience team with your order number.
To contact us regarding all shipping you can contact us here.
Shipping Restrictions
Shipping destinations and available services are subject to change at any time.
Any restrictions will be clearly reflected during checkout, based on your delivery address and available courier services at the time of purchase.
Changes & Cancellations
Once an order has been placed, it cannot be changed or cancelled.
Orders are sent to fulfilment immediately after purchase. If you no longer require your items, you will need to receive the order and initiate a return in accordance with our Returns & Refund Policy.