The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package. If

<p id="isPasted">The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.&#xA0;</p><p>If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://www.haasf1.shop/pages/contact-us">here</a>&#xA0;</p>

My order states delivered but I have not received it.

Thank you for shopping with us. This Shipping & Delivery Policy outlines how orders are processed and delivered when placed on our site. Orders are dispatched from our UK-operated warehouses. All orders are processed and dispatched the same day, subj

<hr><p id="isPasted">Thank you for shopping with us. This <strong>Shipping &amp; Delivery Policy</strong> outlines how orders are processed and delivered when placed on our site. Orders are dispatched from our UK-operated warehouses.</p><h2 id><br></h2><h2 id="order-processing"><strong>Order Processing</strong></h2><p>All orders are processed and dispatched <strong>the same day</strong>, subject to stock availability.</p><p>Orders placed <strong>before 5:00pm GMT</strong> are dispatched the same day. In many cases, dispatch continues until <strong>approximately 8:00pm GMT</strong>.</p><p>Processing times may be affected during public holidays or peak trading periods, including seasonal sales and promotional events.</p><h2 id="-1"><br></h2><h2 id="delivery-times"><strong>Delivery Times</strong></h2><p>Delivery times are estimates and begin once your order has been dispatched.</p><h3 id="united-states"><span style="font-size: 16px;">United States</span></h3><ul><ul><li style="font-size: 16px;"><strong>Standard Delivery:</strong> Estimated <strong>5&#x2013;7 working days</strong></li><li style="font-size: 16px;">Orders are shipped via <strong>DHL</strong></li></ul></ul><h3 id="united-kingdom"><span style="font-size: 16px;">United Kingdom</span></h3><ul><ul><li style="font-size: 16px;"><strong>Standard Delivery:</strong> Estimated <strong>2&#x2013;4 working days</strong></li></ul></ul><h3 id="rest-of-world"><span style="font-size: 16px;">Rest of World</span></h3><ul><ul><li style="font-size: 16px;"><strong>International Delivery:</strong> Estimated <strong>5&#x2013;14 working days</strong></li><li style="font-size: 16px;">Orders are shipped via <strong>DHL</strong><strong>&#xA0;or alternative international couriers</strong></li><li style="font-size: 16px;">Courier selection may change at any time depending on destination and service availability</li></ul></ul><p>Delivery timeframes are indicative only and may be affected by customs clearance, local courier handling, or external factors beyond our control.</p><h2 id="-2"><br></h2><h2 id="shipping-costs"><strong>Shipping Costs</strong></h2><p>Shipping charges are calculated and displayed at checkout.</p><h2 id="duties-taxes--customs"><strong>Duties, Taxes &amp; Customs</strong></h2><p>For international deliveries, including shipments to the United States, customs duties, import taxes, and handling fees may apply depending on your country&#x2019;s regulations.</p><p>Any such charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.</p><h2 id="-3"><br></h2><h2 id="tracking-your-order"><strong>Tracking Your Order</strong></h2><p>Once your order has been dispatched, you will receive a confirmation email containing your tracking details.</p><p>Please use the <strong>Tracking Information</strong> provided to monitor the status of your delivery. Tracking updates are managed directly by the courier and may take time to refresh.</p><h2 id="-4"><br></h2><h2 id="delivery-issues"><strong>Delivery Issues</strong></h2><p>If you experience any issues with delivery, please check the tracking status using the Tracking Information provided.</p><p>If the issue persists, please contact our Customer Experience team with your order number.</p><p>To contact us regarding all shipping you can contact us <a href="https://www.haasf1.shop/pages/contact-us" style=" text-decoration: underline;" id="isPasted"><strong>here</strong></a>.</p><h2 id="-5"><br></h2><h2 id="shipping-restrictions"><strong>Shipping Restrictions</strong></h2><p>Shipping destinations and available services are subject to change at any time.</p><p>Any restrictions will be clearly reflected during checkout, based on your delivery address and available courier services at the time of purchase.</p><h2 id="-6"><br></h2><h2 id="changes--cancellations"><strong>Changes &amp; Cancellations</strong></h2><p>Once an order has been placed, <strong>it cannot be changed or cancelled</strong>.</p><p>Orders are sent to fulfilment immediately after purchase. If you no longer require your items, you will need to receive the order and initiate a return in accordance with our Returns &amp; Refund Policy.</p>

Shipping & Delivery Information

Haas F1 Shop

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

Faulty Goods

Faulty & Damaged Goods

How do I return my order?

How long do I have to return an item after I receive my parcel?

What is your exchange policy?

How long will it take to receive my refund?

Can I return a personalised item?

Returns & Refund information

How do I check the status of my return and refund?

Returns & Exchanges

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information